Samsung’s Galaxy Fold is scheduled to hit the markets on April 26 as Samsung’s first fold-able smartphone. Unfortunately, some users have reported that the phone is having screen problems.
The distinctive phone resembles a conventional smartphone but opens like a book to reveal a second display the size of a small tablet at 7.3 inches (18.5 cm). The design, matched by Huawei Technologies Co Ltd’s Mate X, was hailed as the future in a field that has seen few surprises since Apple Inc’s iPhone in 2007.
Yet ahead of the launch, journalists supplied with review samples reported malfunctions after only a day or two of use.
Bloomberg’s Mark Gruman tweeted on Wednesday that his phone was “completely broken and unusable” after two days. He said this may have caused by removing a layer of film.
“The phone comes with this protective layer/film. Samsung says you are not supposed to remove it,” he tweeted. “I removed it, not knowing you’re not supposed to (consumers won’t know either). It appeared removable in the left corner, so I took it off. I believe this contributed to the problem,”Gruman said.
Youtuber Marques Brownlee also took to Twitter to warn users against removing the protective layer.
PSA: There's a layer that appears to be a screen protector on the Galaxy Fold's display. It's NOT a screen protector. Do NOT remove it.
I got this far peeling it off before the display spazzed and blacked out. Started over with a replacement. pic.twitter.com/ZhEG2Bqulr
— Marques Brownlee (@MKBHD) April 17, 2019
“We will thoroughly inspect these units … to determine the cause of the matter,” Samsung said in a statement.
The malfunctions raised the spectre of Samsung’s doomed Galaxy Note 7 phone three years ago. Battery and design flaws in the Note 7 resulted in some units catching fire or exploding, forcing Samsung to recall and cancel sales of the model.
The recall wiped out nearly all profit of Samsung’s mobile division in the third quarter of 2016.