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In continuation of a winning streak from past years, Zong saw larger recognition of their improvement efforts in the realm of user mobile experience through the customer-experience oriented Opensignal awards 2021.
Winning five out of seven award categories outright, Zong once again dominated the mobile network experience awards for Pakistan. The operator came top on Video Experience, Games Experience, Upload Speed Experience, 4G Availability and 4G Coverage Experience. Furthermore, Zong also became the joint winner with Jazz for Voice App Experience and Download Speed Experience.
The Opensignal awards are a globally-recognized metric and independent global standard for analyzing consumer mobile experience. Reputedly, Opensignal industry reports are the definitive guide to understanding the true experience consumers receive on wireless networks.
Users all over Pakistan saw significant improvements on the speed metrics Download Speed Experience (1.9% to 17.7%) and Upload Speed Experience (4.8% to 13.9%) as well as the 4G Availability (2.1-2.5 percentage points) and 4G Coverage Experience (2.1% to 7.2%) metrics. This recognition of improvement is remarkable in a year that was unprecedented in recent times, with the outbreak of the COVID-19 virus halting or slowing down much necessary technical work throughout the globe. At a time when people are heavily relying on the internet and smooth connectivity, Zong proved itself to be up to the task